Gagemaker Product Quality & Warranty Information

Quality Statement

Achieve our commitments for quality, cost, schedule and innovation, developing staff competency and creativity, based upon efficient business processes, well defined measurements and impartiality, focusing on continual improvement to meet and exceed customer expectations.

Mission Statement

Gagemaker is dedicated to the pursuit of excellence in every aspect of business, delivering superior quality products, extraordinary services and total customer satisfaction.

Product Warranty

Gagemaker warrants its products to be free from defects in material and workmanship under normal operating conditions for 12 months from the date of shipment. This warranty is limited to repairing or at Gagemaker’s option replacing any product which is proven to have been defective at the time it was shipped and/or suffered damage during shipping, provided buyer has given Gagemaker written notice of any such claimed defect within 15 days of receipt. Any defective product must be properly packed and shipped to the Gagemaker factory in Pasadena, Texas USA. This warranty applies to all products when used in a normal industrial environment. Any unauthorized tampering, misuse or neglect will make this warranty null and void.  Under no circumstances will Gagemaker or any affiliate have any liabilities for loss or for any indirect or consequential damages. The foregoing warranties are in lieu of all other warranties expressed or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Return Policy

Gagemaker requires a 15% restocking fee on all non-defective returns, except for MIC TRACs (either the MT-3000 or MT-4000) which will be charged a 20% restocking fee. Items not listed in our catalog are not returnable.

Returns will be accepted up to 30 days after the date of the invoice. Please return products to the address listed in our Customer Service section. Please contact Gagemaker for a Return Goods Authorization (RGA).

Click here for Repair and Return requests.