General Terms & Conditions of Sale

Terms are CIA (cash in advance) unless an account is established. Please see below the First-Time/New Customer Account Requirements to establish an account. With approved credit, our terms are Net 30.
All CIA term customers will receive a pro forma invoice from receivables@gagemaker.com showing the amount to be paid before the order is shipped.
Acceptable payment methods are ACH, Wire Transfer, Check, or Credit Card. The preferred method is ACH or Wire Transfer.
If paying via credit card, you will receive a credit card link from mysfsgateway.com.

Payment terms are bank transfer of funds before shipment of product. Once your order is received and reviewed, a pro forma invoice will be emailed with our bank information. Credit cards and checks are not acceptable forms of payment for international orders.

Gagemaker has a set minimum order amount of $50.00 USD. Gagemaker will charge a $10.00 USD handling fee for all orders invoiced for less than $50.00 USD.
Orders may require a deposit/partial payment when placed.
Special custom orders may require a deposit/partial payment when placed.
Quotations are valid for 30 days from the date of issue.
Returned or stopped payment checks will be charged a $50.00 USD return check fee and placed on CIA (cash in advance) terms. A cashier’s check or credit card will be the only acceptable form of payment.

Please email customerservice@gagemaker.com to request a credit application/registration form. Please email the completed forms to customerservice@gagemaker.com for processing.
A tax-exempt form must be filled out (if applicable). Please let us know if you are not tax-exempt.

Incoterms is the adopted shipping terms for Domestic and International orders. All orders are shipped as Ex Works.
To avoid shipping delays, please provide the following information when placing your order:
- Method of Shipment (forwarder, will-call, or pre-pay and add). The pre-pay and add option is offered for domestic orders only.
- Shipping/Forwarding company name if using your company account
- Account number
- End user country
If Shipping/Forwarder information is NOT provided or on file, we will make three attempts to obtain this information. If there is no response after the third attempt, the order is canceled, and the goods are returned to stock.
Gagemaker, LP will consider property abandoned and has the right to sell, dispose of, or use any such products in any way it chooses if the customer fails to accept delivery or pick up the product within 30 days from the notification date that your product is ready.
Delivery is quoted from the receipt of the purchase order or signed approval of prints for special orders.

Gagemaker requires a 15% restocking fee on all non-defective returns, except for MIC TRACs (MT-3000 or MT-4000 series). Mic Trac returns are charged a 30% restocking fee. Items not listed in our catalog are not returnable.
Returns will be accepted up to 30 days after the invoice date. Please visit www.gagemaker.com to find instructions and follow the instructions accordingly.
Defective products must be returned 15 days after receipt of the order to be eligible for a full refund. Defective products are not subject to any restocking fee. For defective product information, please see our Product Warranty section.

Gagemaker warrants its products to be free from defects in material and workmanship under normal operating conditions for 12 months from the date of shipment.
This warranty is limited to repairing or replacing any product that is proven to have been defective at the time it was shipped and suffered damage during shipping at Gagemaker’s discretion, provided the buyer has given Gagemaker written notice of any such claimed defect within 15 days of receipt.
Any defective product must be properly packed and shipped to the Gagemaker factory in Pasadena, Texas USA.
This warranty applies to all products when used in a normal industrial environment. Any unauthorized tampering, misuse, or neglect will make this warranty null and void.
Under no circumstances will Gagemaker or any affiliate have any liabilities for loss or any indirect or consequential damages.
The preceding warranties are instead of all other warranties expressed or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose.